• 9 years of experience in Business Analysis & Software testing, currently working with NTT Data Services, India. specialization in support project implementation at off-shore with minimal on-shore dependency. Adept in analyzing information system needs, evaluating end-user requirements & custom designing solutions. • Proficient in drafting strategy models by gathering requirements from clients for computer systems using models and diagrams to represent the processes and functions involved. • Excellent Domain knowledge on ITSM applications like BMC Remedy, Service Now, GO Cat and E-Help line. • Experience in gathering requirements and coming up with a solution approach • Motivated Business Analyst with technical expertise and business acumen necessary to translate business requirements and objectives into scalable, highly resilient and successful system solutions. • Results-driven Management Consultant adept at helping companies improve operational efficiency, team productivity and employee motivation. Hands-on leader with exceptional organizational, critical thinking and prioritization skills. Offering 2 years of related experience and passion for contributing to business success. • Experienced Business Analyst with expertise in all aspects of software development life cycle, including requirements analysis, design, development and production support.