Well experienced in Business requirement gathering, documentation, functional development, client interaction & management, testing, production go live. Sound with usage of tools like Excel, Visio, Word & Project. Functionally sophisticated & business savvy management professional with 10 years of career reflecting leadership qualities with hands-on experience in Project Management, Software Design and Development, Upgrade, Transformation of Business processes. Expertise in concepts of end-to-end project planning and implementation from scope management to activity sequencing, effort & cost estimation, risk analysis to qualify management in adherence to international guidelines & norms. Valued member of IT system management team, contributing a seasoned broad-based perspective to create pragmatic IT project strategies and implementation plans designed for maximum return at lowest possible cost. Built, managed and delivered large engagements and programs across multiple practices using different technologies across diversified cultural locations – US and Middle East. Vast exposure in developing, maintaining, testing and releasing solutions for CRM & ERP applications and supporting system for stability. Distinction in implementing SDLC project process utilizing Waterfall & Agile development models along with a proper documentation frame work. A keen strategist & thorough application implementer focusing on maximum client satisfaction process compliance and software quality. Have ample experience in leading and guiding the development and testing teams. Experienced in implementation of integrations with support legacy systems for attendance management, partner portals, contact-us portals, handheld terminals for Sales operations, Call Center Telephonic integration, payment gateway portals, etc. Professional presentations, trainings and corporate communications managed eloquently for client’s demos, project presentation, training business users, etc. Domain expertise: In configuring IT applications for FMCG, US Healthcare & Retirement benefits, Insurance, Internal Strategy & Mgt. processes specifically focusing on customer service mgt. and customer relationship associations. Also catered processes around Sales, Marketing, HR & Procurement services management to Corporate & Retail sectors.