Hands on experience in requirement eliciting, analysis, and documentation of business requirements. ? An eye for detail accompanied by client interaction skills. ? Developed a cohesive and coordinated approach to dealing with functional issues by tracking and conducting root-cause analysis to avoid recurring issues thereby ensuring quality and meeting SLA. ? Bridging the gap in process understanding between client and team, oversaw scheduling, issue tracking and Quality assurance. ? Prioritize requirements and create conceptual prototypes, screen mock-ups, workflow diagrams and functional specification documents. ? Expertise in drafting and implementing functional test cases and test scenarios for applications developed in-house. ? Provide support for user acceptance testing and analyse the root cause of the identified issue. ? Conducted internal audits for cross-functional teams, to ensure the continuous process improvement and on-time delivery of projects. ? Offered solutions by formulating strategies for business problems. ? Worked on agile projects and was a prime member in a war room set up for implementation which involves 300+ fixed price projects. ? Conducted demos for the end users on the functional aspects of the product. ? Experience in coordinating with business and IT across all phase of software development lifecycle