My goal is for 100% satisfaction for the client. I have over 30 years in the Business Industry as a Business Analyst, Trainer, and Tester. I have developed reference manuals, policy manuals, training materials, test plans as well as business requirements. My experiences include: Training as well as documentation for end users. Analyzing business for both business and system requirements. My testing experience includes, Unit, Functional, Integration, Regression and User Acceptance testing, in a variety of environments including Mainframe, client server, and web based applications.