Being an MBA in Marketing and ITIL certified customer facing Business analyst for Enterprise Telecom process and Domain consulting work specialising in: - Requirement Gathering (BRD, FRS & SRS); - Business Process Re-engineering ("As-Is" to "To-Be" process design); - OSS/BSS tools implementation; - Business Process Modelling (VISIO, ARIS); - Test Case documentation; - Customer Relationship Management; - Project Management Activities; - Pre-sales activities (proposal creation, RFP)