- Expertise in Project Management Office PMO as creating a design methodology , conducting monitoring projects ( scope Designing , Project Plan , WBS, schedule , and risk communication ) . - Preparation of Status Report with using value-added indicators . - Support the BI , ETL and IT levels of SLA's agreed with surrounding environment, based on the following best practice service management by ITIL . - Definition and implementation of methodologies for BI projects , CRM and BSC . - Creation , definition, deployment and management of quality indicators , performance and monitoring activities . - Survey , definition, design and implementation of processes aimed at practices CMMI , ITIL - V3 , PRINCE2 , PMI and studies to improve and COBIT IT processes . - Adoption of best practices of Scrum , the use of Agile Project Management . - Strategic planning and alignment with managers to conduct and development of projects in BI and IT.