Self-motivated, mature, focused and ambitious individual. Proven ability to manage a case load, aid the public, and serve as an expert and liaison between internal and external customers. Well organized and thorough in researching information, providing reports, presentation of findings, and managing documentary evidence. Five years of experience analyzing information. Experienced in change management, handling heavy workloads, and meeting deadlines in changing conditions; providing clear and effective business communication; and executing complex and multi-disciplinary projects at all organizational levels.