Dynamic management professional with an 11-year portfolio of success driving retail store & sales operations while providing top customer service to elite clientele. Instrumental in revitalizing underperforming operations, spearheading strategic marketing plans, boosting profits, and lowering shortages; all while improving customer satisfaction and retention. Dedicated to cultivating high-performance teams through customized training and coaching. Big-picture thinker, adept at devising innovative strategic plans based on diligent trend watching and analysis. MBA in International Management. Former Board of Directors Chair for Fashion Group International of Greater Washington, DC. Expertise includes: P&L Accountability • Sales Management • Operations Oversight • Strategic Planning • Budget Administration • Strategic Marketing Campaigns • Customer Service • Staff Training/Development • Brand Development • Inventory Control • Process/Performance Improvements • Business Analysis • Trend Analysis • Cost Reductions • Global Relations • Project Management • Expense Control