Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first. Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the General Manager, this will keep all team members actively thinking about our customers. Gather accurate customer information to create a database for continual follow-up and retention Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions. Utilize computer skills within our Internet department to increase appointments, sales and customer retention. Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the General Manager for further review. Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.