A well qualified, professional "Business Development Professional"? with wide intensive cross-functional experience in local/international operations of IT Industry. Having challenging high position in a Company, well reputable organization specialized in BPO Industry. More than six years of multiple experiences, most related to Communication, Public Relationship, Negotiation and leadership skills. Proven track history in improving operations and increasing profitability with training courses . Manage and direct all aspects of Inbound and Outbound Sales, Center Operations, Technical Support, Credit Operations, Customer Care, New Department and Center Launches, External Partner Ramp Up/Down, Training Development, Knowledge Base, Hiring Needs, Third Party Verification, Vendor Management, Prospect Acquisition, Retention Programs, Up Sell Campaigns, Vendor Contract Negotiation, Acquisition Channels, Budget Needs, Project Management, Business Development and System Design Experience with Fortune 500 and small company environments. Results oriented with consistent track record of exceeding sales, retention and customer care and project goals. Business Development - International | Health Care - EMR , EHR| Analytics | Software| Resource Augmentation Specialist