Accomplished Sales and Customer Support Specialist with over 13 years of experience in managing outbound and inbound calls, business development, and customer relationship management. Proven expertise in increasing sales through effective client management and call centre operations. Strong background in managing both B2B and B2C sales environments, with a demonstrated ability to improve customer satisfaction and retention by 25%. Skilled in developing strategies that consistently exceed sales targets, leading cross-functional teams, and improving operational efficiency by up to 30%
AREAS OF EXPERTISE:
Outbound & Inbound Sales Calls • Customer Relationship Management (CRM) • Business Development & Sales Pipeline Management • Team Leadership & Training • Lead Generation & Conversion • Call Center Operations • KPI Tracking & Performance Improvement • Customer Support & First Call Resolution (FCR)