Organized and lead effective industry coalition providing public education and policy guidance to establish the FCC certification of VRS providers. Gained multi-stakeholder consensus on eligibility for reimbursement and secured adoption of that eligibility in regulations.• Successfully advocated state government agencies to begin including private interpreting agencies in bid opportunities.• Organized and conducted the first national survey of interpreters to understand availability of health care benefits.• Demonstrated high quality, consumer-focused, prompt, and detailed information to instill confidence in technical advice to federal regulators instrumental in adoption of interoperability between H.323 and Session Initiated Protocol (SIP) used to provide VRS.