Business Process Outsourcing & Management AND Knowledge Process Outsourcing & Management Industry experience, exposure, knowledge : Housing, Real Estate & Mortgage, Insurance (Life, Health, Auto), Healthcare (Tort Claims & Patient compensation), Financial Products & Services (Debt Consolidation, Debt Collection, Credit rankings & agencies, Bankruptcy & Foreclosures, Futures & Options), Market Research (Data Center, Data Analytics, CTO & CFO levels), Automobile (Dealer Sales & Promotions, Use, Certified & New Cars), Web Products & Services ( e & m platforms). Market knEowledge, experience, familiarity : U.S., U.K., Canada, India, Germany, Australia. * B2B & B2C PROCESSES * VOICE & NON-VOICE * HUMAN CAPITAL DEVELOPMENT & TRAINING * OPERATIONS MANAGEMENT * ONLINE & OFFLINE SALES, PROMOTIONS & MARKETING * LEAD GENERATION TO FINAL POINT OF SALE * BUSINESS DEVELOPMENT