Deloitte & Touche Manager, Business Analysis - Client Service Technology 1998 to 2002 * Led teams in identifying business requirements for intranet tools and products to support Deloitte's client service technology professionals. * Provided change management expertise, including business process re-engineering, and best practice development with user community in implementing the use of new web-based technology. * Provided process improvement guidance for internal projects, including creating a new requirements development and management process, together with a select cross-functional team. * Led organizational effectiveness improvement in the area of meeting facilitation. Organization has institutionalized these new processes. * Managed team responsible for a suite of client service related products. * Successfully completed Y2K readiness project for both internal software and software licensed to clients by national Assurance & Advisory services. Deloitte