SUMMARY Bring over twenty years of experience in operations management, continuous improvement, customer service, and training and development, acquired my work in manufacturing, service, and not for profit sectors. Synthesize this diverse experience with new concepts to achieve a proactive approach to lead others at the department or business unit level. Lead supervisors, direct labor, and support personnel to accomplish, process improvements, new product launch, and strategic initiatives by encouraging open communication and teamwork, while stressing ownership and responsibility. Develop, monitor and control budgets for departments and capital projects. Apply combined experience of management and performance consulting approach to design, develop, and present training programs that enhance or improve performance with a focus on organizational development and ROI.