Qualifications and Accomplishments Marketing Research and Data Analysis I have experience in exploratory research design, implementation and analysis using various qualitative methods. I have experience in quantitative research design, implementation and analysis using various data collection methods and analytical techniques. Conducted customer satisfaction research for GNC Corporation using multi-channel (online and telephone) data collection. Conducted website development research and user needs analysis for Pennsylvania Department of Tourism. Analyzed longitudinal data for National City’s Leasing Division and wrote a promotional white paper. Analyzed customer and prospect information for National City’s Endowment and Charitable Services Division, resulting in an integrated customer communication strategy. Conducted customer profiling and segmentation studies for Bank One Online. Managed several marketing research projects for Zippo Manufacturing includin