Result driven management professional with more than 10 years experience in training, development, service, and management including extensive call center, sales and retail management in high-volume sales and service environments. Skilled as internal consultant in analyzing existing operations and implementing the strategies, processes, and technologies to improve productivity and efficiency. Superior experience in the daily dealings with CEOs, executives, and directors of Fortune 500 companies. Expert in Performance & Productivity Improvement, Sales & Customer Service Management *Tri-lingual result driven management professional with more than 10 years experience in training, development, service, and management including eight years calls center and office management in high-volume sales and service environments.