Need your business processes mapped and possibly need suggestions no how to optimise them? This is for you. I can take information in a number of ways, recorded audio, skype interviews, whiteboard sessions. From there I will document what the business processes are (current or planned). Once you are happy with what I have described I can give you more in the form for Work Instruction documents, flow diagrams etc. I have had a background in ISO9000, LEAN, TQM, BPMN and can provide teh expertise you need.