Persuasive Speaking Skills. Think of the most persuasive speaker in your organization.
Empathy.
Ability to Use Positive Language.
Clear Communication Skills.
Self-Control.
Taking Responsibility.
Patience.
Deep Knowledge of a Company's Products or Services. To field dozens of phone calls a day means fielding dozens of topics as well.
Attention to Detail and Organization.
Clear and Effective Communication.
Adaptability.
Patience.
Positive Attitude.