Management Executive Certified Six Sigma Black Belt with more than 30 years of demonstrated leadership abilities ranging from the U.S. Army to University Advanced Certified Facilitator of Business, Mechanical Designer (Patent Holder) to General Manager of a Fortune 500 Company. Masters of Business Administration in Technology Management. I have corporate level management expertise in Operations, Engineering, Quality and Customer Service with direct control over multiple locations in United States, Mexico and China. He currently manages Customer Service for local Government. His assertive take-charge attitude, combined with intuitive problem solving skills, results in improved bottom line and business processes in organizations he manages. Embrace technology, utilizing it to finds new ways to foster teamwork, productivity and high ethical standards to meet an organization's vision, mission and goals. His decision-making abilities are strong and he is capable of producing results through strategic planning, goal setting and implementing programs and policies that meet corporate objectives using technology and motivational enhancements to empower his work force. Areas of expertise include: • Business System Implementations (PeopleSoft, Oracle Enterprise One, SAP, enQuesta, Trimble Fieldport, Xerox Chess, Avaya, AutoCAD Mainframe Viewer) • Billing and Collections • Field Services (Meter Reading, Service Installations and Collections) • ISO 9000 & 14000 Facilities Certifications • Customer Service Call Center • General Management of Fortune 500 level companies • Director of Global Operations and International Trades • Multi-plant operations in United States, Mexico and China • Logistics, CTPAT, Customs and Importations from United States, Mexico, China, Canada, UK • Merger & Acquisition Integrations • P&L, budgeting and forecasting • Certified Advanced Faculty of Business Online (taught 56 c