Business Process Transformation - for IT services / Manufacturing / Retail / Chemical / Logistics / EU / Insurance / Banking etc
1. Lean six sigma consulting & implementation
2. Industry certifications like ISO and affiliated certificates
3. CMMI other IT maturity frameworks.
4. Customized model, process framework implementation
5. Platform and tools implementation and rollout for organizations
6. Competitional analysis and Organization benchmarking
7. Business aligned metrics model implementation
8. Customer experience management to increase customer online platform traffic
9. Customer satisfaction survey, analysis and management reporting
10. E2E Business plan definition and roll out that includes charting out strategies, market plans, development plans, support plans, Target setting, funds planning and investor pitch. ROI Calculation and investors benefits model etc.
11. Marketing and branding based on budgets available. Defining and rolling out marketing and branding strategies.
12. Program governance, Risk assessment, planning and escalation avoidance, cost optimization, dashboarding and reporting, vendor management & governance.
Services:
1. CXO level discussions to understand initiatives objectives & business benefits expectations
2. Goal setting and initiative charter definition and sponsor sign off
3. Communicating with relevant stakeholders along with clients management team
4. Gap analysis, 2. Recommendations and solutions planning (Prioritization), 3. Budgeting and business case review & support
5. Bucketing the recommendations for policies / procedures / templates definition, Implementation and awareness areas. Support the team in defining, implementing and awareness creation work.
6. Support includes providing in defining the policies / procedures / templates for the client, defining training materials for clients and even help in implementing and training the relevant work areas.
7. Provide support on management reporting and help the client.
8. Liaising with external certifying bodies, clarifying on assessment / certification related open items. Act in favor of the client in achieving the certification without diluting business benefits expectations.
9. Finally help the client to achieve the desired business outcomes
10. Sustenance planning and rollout. Prepare the team for sustenance.
11. Initiative handover and exit.
Skills
• Bachelor’s degree in Electrical and Electronics engineering from University of Madras, India.
• Masters in Advanced Manufacturing Management Program from University of South Australia, Adelaide.
• Certified Lean / Six Sigma Black belt; Certified Agile Scrum Fundamentals and Certified Agile Project management • Certified ITSM / CSQA Professional/ISO Lead auditor / CMMI/PCMM; Certified Foundation IT service Management Professional
• Trained on Predictive analytics using R programming and Python & Machine learning concepts, Innovation management, Design thinking, Conflict, Negotiation skillls.