Career Aspiration An experienced Call Center Representative having 2 years of experience in call center of a leading cellular company is looking for a position as a Call Center Representative. Bringing strong communication and customer service skills to exceed the employer’s expectations in a highly stimulating and challenging environment. Summary Of Qualifications Career Related Skills • Demonstrated ability to log all notes and follow up information accurately • Able to handle customers’ queries over phone • Proficient in MS Office Suite • Bilingual in English and Urdu • Answer incoming calls • Make outgoing calls to potential clients • Data entry • Confer with customers over the phone or in person to provide pertinent information regarding products, services, accounts, orders • Maintain records of interactions and transactions of customers detailing their inquiries, complaints, and comments • Proficient in providing information and sell items over the phone services to clients • Review customers records to ensue appropriate modifications have been made to customers records • Refer unresolved grievances to appropriate departments • Access computer system to review clients records • Review all relevant information related to the customers claims