The Revolution: Transforming the Client Experience Revolutionize your client & employee experience through your contact center quality programs. Checklist, “quality” scores are hindering your associates ability to wow your clients. Coaching initiatives focused on individual’s strengths will boost your employee and ultimately your client experience. Multi-channel, “Omni” Strategies: There is a multitude of contact center technology in the marketplace. Are you behind in leveraging new technology or have you purchased technology and are not sure if you are using this to the full potential? Let our team reduce the confusion and provide an analysis of what opportunities you should be harnessing. Adoption Strategies: Change management Manage business change with minimal impact to end users and customers Effective adoption of new technology — by executives, mid-level managers, other employees, suppliers, vendors and even customers — requires a thorough, relevant strategy for organizational change management. It’s a continuous process, one that requires creating positive expectations before an implementation, building skills during the implementation, and sustaining engagement and motivation after going live.