Solution focused, achievement-oriented business professional with over 20 years call center experience in leadership roles. A strong team builder and leader who enjoys the challenge of organizational transformation, people development, and product expansion. Strong capabilities in forming and implementing innovative and creative strategies, and dedicated to the principle of continuous improvement. Able to quickly organize and develop required rapport for success. Highly ambitious individual with excellent interpersonal skills, complemented with a dedicated and dependable work ethic. Areas of expertise: ¦ Talent Management ¦ Multiple Site / Multiple Client ¦ Customer Experience/Quality Management¦ AOP / P&L Management ¦ Virtual Strategy ¦ Process Improvement / LEAN