I have extensive background experience in Travel,Business Process Outsourcing(Customer services/ Helpdesk Support) , Marketing & Media Design. Having this varied experiences along with my technical skills give me a great leverage as a potential partner as i would have real world practical experience on how my skills would impact any project assignments given. My 8 years experience working at Vistaprint my core responsibilities covers: Escalations management. Technical troubleshooting for print and process related issues. Advance support for Website and Social media marketing products. Analysis and reporting of issues and trend to frontline customer support and Engineering and manufacturing teams. Advance document design support for customer care agents. Payment escalation issues fraud management and fraud reporting.