I have over 9 years of Customer Service Experience, four of these years have been done as a supervisor handling at least 20 staff members. I've worked for different US-based companies providing customer care and technical support in the BPO industry. I have helped our line of business hire employees. I have designed and maintained spreadsheets to track individual and team performance statistics. I am a visionary with track record of implementing best practices and improve KPI's. I want a long-term stable job where I can apply my experience. I see to it that I am able to accomplish every task that is given to me with efficiency.