Call Centre/ Customer Service

Prompt Outsourcing, a global leader in customer support outsourcing, provides a wide range of inbound and outbound contact center solutions to meet the diverse requirements of its clients across a variety of business functions. Among our numerous contact center solutions are:

• Cold calling & Lead generation
• Phone answering services
• Marketing & Sales
• Appointment scheduling & management
• After-sale support and much more.

Service Offering:

• Escalation Handling: Our customer management framework minimizes AHT in the resolution and resolution of issues and concerns.

• Customer Loyalty Management: We can effectively track all consumer activities across touchpoints, from managing customer databases to categorizing potential customers for various benefits.

• After-sales Customer Service: Our after-sales call center ensures that customers gets the value for their product/service, and the business acquires the valuable insights that can help them cater to their needs better.

• Revenue Management: Our services are designed to ensure your business has a lucrative ROI, meets deadlines, and achieves its financial goals. 
  

• Customer Retention: We identify and resolve customer grievances with our timely quality assessment to keep the base happy and reduce losing them.

• Complaint Management: We take customer escalations seriously and scrutinize them thoroughly to bridge potential communication gaps.