• A “Performance Driven Professional” bringing in rare level business acumen and record of achievements developed in over 13+ years • Sufficient experience in managing entire process operations with an aim to accomplish corporate plans & goals successfully • Used instincts, insight, judgment, and timing to succeed on tough deal: • Operations Management focusing on maximizing customer satisfaction, customer compliance, etc. • Process Improvement initiatives to achieve maximum efficiency in various operations • Abilities in coordinating with internal/ external customers for running successful business operations and experience of implementing procedures and service standards for business excellence • Adroit in ensuring delivery of high quality services to support customer’s business needs and achieving continued high customer satisfaction from all operational users for services • Prudent, disciplined and self-motivated with excellent interpersonal, communication & organisational skills with proven abilities in team management and customer relationship management • Framing work direction and plan for the AM’s, TL’s and associates after thorough assessment of their capabilities • Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process • Transitioning systems to upgraded versions to achieve efficiency in various operations; spearheading process improvement initiatives • Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines