Are you looking for experienced customer support agents to bring exceptional results to your business?
Do you want to improve your customer retention and satisfaction rates?
At Telecenterum, we have a team of highly skilled customer support agents with extensive knowledge and 10 years experience in the field. With our expertise, we can help you build a successful customer success team that drives results and enhances your business growth.
Our agents have a proven track record of delivering exceptional customer service that ensures long-term customer loyalty and increased revenue.
Services included:
- Customer retention optimization
- Success rate improvement through email/chat
- Customer support team training
- Language testing for better customer communication
- Cancellation rate reduction
- Customer satisfaction enhancement
- Valuing customer feedback and incorporating it into services
- Creating solutions tailored to individual customer needs
- Developing a strong rapport with customers to build long-term loyalty
- Providing 24/7 online support
- Improving response time to customer inquiries
- Troubleshooting and resolving technical issues
- Ensuring excellent user experience and site performance.
We use a variety of customer service tools such as:
- Zendesk
- Freshdesk
- Zoho Desk
- Salesforce Service Cloud
- Intercom
- Help Scout
- LiveChat
- HubSpot Service Hub
- Groove
- Kayako
Communication channels
- Slack
- Microsoft Teams
- Zoom
- Google Hangouts
- Skype
- Asana
- Trello
- Basecamp
- Monday.com
- Jira
Why choose us?
Customer Service Training and Improvement
- Our customer support teams receive training to make them proficient in talking to customers, making them feel valued, and presenting them with the best possible solutions.
- Our agents are skilled in handling customer inquiries, troubleshooting technical issues, and ensuring excellent user experience.
- We prioritize customer feedback and use it to improve our services to meet individual customer needs and preferences.
With our help, we can improve your customer retention percentage, reduce cancellation rates, and increase customer satisfaction.
Don’t want to miss this opportunity to increase your revenue and customer satisfaction?
Contact us today to learn how our experienced customer support agents can help take your business to the next level.
Let us help you build a successful customer success team that will drive results and enhance customer satisfaction.