I have over thirteen years of experience in the Sales and Customer Service field. Some of my previous roles and responsibilities were Customer Service/Sales Representative, Trainer, Manager, Supervisor, Telemarketer, Email/Live Chat Representative, Recruiting Specialist, Lead Generator, Appointment Setter, Data Entry and Bi-Lingual Solutions Specialist to name a few. I am a dependable individual who is capable of working professionally and in a mature manner with minimal or no supervision. In my previous roles, as a Manager, I have been proven to be a skilled and knowledgeable professional, capable of overseeing day to day leadership responsibilities. I work great independently or as part of a team while easily adapting to change, with exceptional verbal and written communication skills in English and Spanish. The skills I have obtained through considerable years of hands-on experience and training makes me a qualified expert. My professionalism, skills, friendly personality and ambitiousness appetite for success makes me stand out above the rest. Additionally, I am also proficient in Microsoft Office, Internet applications, Slack, HipChat, Bitrix24, Spitfire, Vicidial, GoAutoDial, Zoho, ZenDesk, FreshDesk and other tools. With that said, you can trust that I will deliver quality results because I am a professional and my reputation is very important to me, as it speaks for itself. Combined, I am confident that my experience and skills will make me an asset. I look forward to working with you in providing excellent customer service and anything else you may need help with.