Builds a loyal customer base by establishing a trusting relationship based on integrity and fairness. Listens effectively to understand and communicate in a business-like manner to both customers and employees all pertinent subject matter. Presents a warm, friendly, knowledgeable and professional image to customers. In charge of the location’s maintenance (maintain cleanliness of sites, equipment maintenance/repair & chemical care and quality of the wash service). Maintain accountability for the operations of the car washes (deposits, inventory, cashier machine functionality & discount codes). Invoices customers using proper procedures for cash, charge & credit. Handles customer complaints, employee conflicts and daily operational problems in an even-tempered, fair and consistent manner. Learns and understands the performance business data and applies it fairly to daily operations and decisions in effort to increase productivity. Reaches established monthly goals. Follows daily opening and closing procedures accurately. Responds accurately and on time to all administrative duties and deadlines; including employee scheduling, evaluations, deposits, inventory, etc.