I'm a writer man.
1. Interact with People in a Friendly Manner.
2. Communicate Effectively.
3. Correctly Interpret Customer Requests & Tech Recommendations.
4. Understand the Technology.
5. Make Accurate Notes & Calculations.
6. Think on Their Feet.
Service writers ensure that a customer's needs are being fulfilled. Most commonly employed by companies offering automotive repair services, service writers possess product knowledge and bring efficiency to the relationship between a customer and the business. Working as a liaison for the business, an effective service writer brings competence to a customer's experience by coordinating the transaction.