Sep 2009 – Till Now (Vodafone Egypt) CC SENIOR REPRESENTATIVE NIGHT SHIFT • Night shift agent, Perform all the needed activities such as Task Force, I-care applications, covering High Usage and Fraud Team in monitoring usage of roaming customers, some tasks of Consumer Activation, Night Shift floor and SMC (System Management Center) Platinum Q • To ensure resolving 100% of the received from Platinum customer cases, answering customer • inquiry and/or fulfilling his/her request at the first contact • (Follow up is applied on all open cases and assigned SR’s). • Applying all professional ways and providing different alternatives to satisfy customer, and own the fix in case of cr