Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.
Skills
-Capable of handling a variety of disputes and facilitating quick and efficient resolutions over the phone. -Proven ability to multitask and use multiple phones and other technical devices while providing exceptional customer service. -Proficient understanding of Microsoft Word, Excel, Access, and the internet. Basic knowledge of common office electronics. -Can utilize upselling prowess to sell additional products to customers or clients after providing assistance. -Able to enter large quantities of data into computer and retrieve important information in a brief period of time. Capable of entering data while remaining online with several customers at once. -Strong verbal communication skills allow for the fostering of strong bonds with customers during all interactions. -Able to thrive and meet company standards in a busy call center environment both alone and in a team setting