Strong knowledge in Salesforce Administration and Customization Configured Role Hierarchy, Profiles, Permission Sets, OWD and Sharing Rules to apply Expert in user management and troubleshooting common user access Expert in utilizing Formula Fields, Validation Rules, Work Flows, Approval Processes, Expert in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and other custom components as per client and application requirements Expert in creating tailored Sales and Service processes using standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Knowledge, Leads, Campaigns, Forecasting, Reports and Dashboards Experience in all phases of Software Development Life Cycle, project life cycle processes and Salesforce Design. Experience with various apps from AppExchange like Mass Edit & Mass Update, Declarative Roll-Up Summaries Tool, Grid Buddy, Roll Up helper, Permissioner and Field Trip Experience in creating detailed process documentation and solution design document during the requirement gathering process Extensive experience in data migration and manipulation using Data Loader