Passion for transforming businesses, resulting in improving the customer experience (CX), increasing sales and reducing cost. This is achieved through leveraging my strong operations and program management background to create strategic plans, simplify processes, and use technology and analytics to implement best practices in order to drive positive results to the business. Keeping the customer journey in the forefront has enabled me to succeed in various industry sectors. Change Management Innovator (smashing the status quo) Influencer (Collaboration) Servant Leader (Humility) Visionary Tactical Summary Sales Operations, Customer Experience (CX), Program Management, Large Complex System Implementations (Kronos, SAP, PeopleSoft, etc.), Project Management of Global Initiatives, Always seeking to find transformational opportunities to deliver results , Retail technology, Manage and work with large cross functional team, Workforce Management Solutions, Managed Analytics and Reporting teams in a retail environment. Roadmap Development, Benchmarking and Competitive analysis