- Responding to users inquiries, resolving issues, and providing guidance in a professional and timely manner.
- Assist users with trip-related concerns, such as navigation, fare adjustments, and lost items, ensuring a seamless ride experience.
- Manage user's accounts, including document verification, account updates, and account recovery processes.
- Help users with technical issues, app navigation, and mobile device-related questions.
- Maintain detailed records of customer interactions, ensuring accuracy and compliance with company policies.