• Responsible for answering customer’s queries via Chat and Email. • Answered all mails received by clients and resolved their queries and complains on a daily basis • Reply to the queries of clients and customers and maintain a separate database for price lists and quotations sent to the prospective clients. • Responsible for loading, extracting and validation of client data. • Designing, developing and implementing new functionality. • Carrying out specified data processing and statistical techniques. • Well developed etiquette of electronic communication.