Operations Director - Lead special initiatives for the executive office with a focus on organizational effectiveness, continuous improvement and risk reduction. Engage leadership team and cross-functional teams to ensure alignment and buy-in as needed on special projects. Provide overall leadership, direction and guidance to the operational activities for 8 Sr. Advisors and administrative resources. Resulting in strong governance and process controls within the organization. Management Consultant - Sr. Advisor - Lead client facing projects focused on Operational Risk Oversight, Governance, Operational Excellence, Risk Control Self-Assessment (RCSA), Standard Operating Procedures documentation, Root Cause Analysis (RCA), Lesson Learnt, Change Management, and Process Improvement & Efficiencies. Resulted in reduction of risk rating and governance, strong control measures, process excellence and improvement of user experience.