Good communication, customer service and relationship-building skills Teamworking skills Organisation and time management skills Attention to detail Negotiation skills Assertiveness Flexibility Tact, discretion and diplomacy The ability to be proactive and use your initiative: to see what needs doing and to do it The ability to use standard software packages (eg Microsoft Office) and to learn bespoke packages if required. answering calls, taking messages and handling correspondence maintaining diaries and arranging appointments typing, preparing and collating reports filing organising and servicing meetings (producing agendas and taking minutes) managing databases prioritising workloads implementing new procedures and administrative systems liaising with relevant organisations and clients coordinating mail-shots and similar publicity tasks logging or processing bills or expenses acting as a receptionist and/or meeting and greeting clients