working as Director and DP Experienced during 5 years Capacity to work in team very motivated passioned for work To me, customer service not only means helping customers get what they need but also making sure they feel supported. In my role as a customer service representative for a bank, I often received calls from people who’d lost their wallets and needed to cancel their debit cards. One day, I received a call from an older woman whose purse was stolen while traveling. She was alone and distraught. Instead of rushing through my script and passing her along to our fraud protection department, I exercised empathy. I took the time to listen to her story and shared my own experience of having my purse stolen. After a few minutes, she calmed down and even laughed. Then, I assisted her in canceling her cards and, because she’d been a loyal customer for more than 20 years, waived the fee for overnighting a new debit card. She was so impressed with the experience, that she referred three new customers to us over the following month.” While there are many ways employers may ask about your customer service skills and experiences, it’s a good idea to prepare an answer to the question “What does customer service mean to you?” By providing examples to back up your opinion, you can show employers you’re capable of upholding their standards and meeting their customers’ needs.