I'm a Cisco certified professional with 5 years of experience in core experience in Cisco IP Contact Center (UCCE) and Cisco IP Telephony. Extensive hands-on experience in UCCE, comprising Cisco Intelligent Contact Management (ICM), Customer Voice Portal (CVP), Cisco Unified Communications Manager (CUCM), Cisco Unity Connection & Outbound customer contact (Dialer). Core Competencies CUCM ? Cisco Unity Connection ? Cisco Voice Gateways ? SIP ? MGCP ? Cisco CVP ?ICM scripting ?