I am skilled at handling Entire social media (Facebook Business Suite, Twitter, Instagram and Youtube), WebChat and WhatsApp.
I have HandsOn experience with SalesForce, Social Studio, CCMS, Enteract and Campaign management Tool (CMT).
Provide expert advice and support to staff on the handling of complaints; on investigation techniques and carrying out root cause analysis and writing statements.
Responsible for investigation, resolution and reporting of all customer related complaints.