I have extensive experience in customer service and cold calling, particularly within the real estate industry.
My expertise includes:
Cold Calling and Appointment Setting: I’ve successfully handled lists of potential clients, making strategic cold calls to introduce services, set appointments, and address client needs.
Using tools like Dialpad and Bria Enterprise as dialers, I ensured smooth and professional communication.
Lead Management and CRM Updates: With a focus on organization and accuracy, I updated client details, scheduled appointments, and logged all interactions in Google Sheets or CRM systems. This ensured seamless handovers to the sales team for closing deals.
Follow-Up and Engagement: I conducted timely follow-up calls to nurture leads, answer additional questions, and build trust. I also sent SMS reminders to clients, helping them stay on track with their bookings or appointments, and reducing missed opportunities.
Customer Service Excellence: My background in customer service has honed my ability to handle inquiries, resolve concerns, and create positive experiences that foster loyalty and satisfaction.
With a proactive approach, exceptional attention to detail, and a commitment to delivering results, I’m well-equipped to handle the essential tasks of cold calling, lead management, and client engagement while contributing to your team’s success