• Troubleshoot, Identify and Resolve all VoIP & IPT related incidents over different technologies/Vendors:
-Cisco Unified Communications Manager
-Cisco Unity Connection
-Cisco Unified Presence Server
-Cisco Unified Attendant Console
-Cisco Unified Contact Center Express (UCCX)
- Cisco Unified Contact Center Enterprise (UCCE)
-Cisco IOS Platforms (Gateways)
-Vsphere Environment (Virtualization).
- Vcenter Server appliance.
-Microsoft Right Fax Server
- Cisco WebEx Meeting/Connect.
- Cisco Spark.
- Cisco Expressway Mobile remote access (MRA)
- Cisco Unified Communication Manager Express ( CME )