I am proficient in spoken and written, conversational and formal English and Tagalog. I am familiar with the psyche of the Filipino consumer, having had first-hand interaction with the target market for a leading cosmetic and well-being brand. I have also worked with a wide American market, ranging from small and medium business to reseller segments for a top international computer company. I can multi-task well, juggling between email and phone support while attending to additional tasks and responsibilities as needed by the business, and lead the team in the absence of supervisors. This has given me the prestige of being multi-awarded, especially in the last call center I have been in. I am also a reliable team player and individual contributor to the team's metrics.