Self-motivated, personable professional with years of administrative experience and call-center operations. Talent for identifying customer needs and gain customers trust in order to provide exceptional follow-up to regular and escalated issues. I quickly develop product knowledge and relate very well to people at all levels. I work well without supervision, accustomed to handling sensitive and confidential records, and have excellent analytical, problem solving, oral, and written communication skills. Flexible and an amiable team player. I work well under pressure and demonstrate the ability to meet deadlines.