I am a cheerful Customer Service Representative with 5+ years experience, looking to elevate the customer experience. Received 85% positive ratings. Customer retention for my regular call-ins was 38% above company average. Seeking to use proven customer service skills to grow customer loyalty. I am capable of quickly understanding how systems are used in order to provide efficient support. I used to work as an appointment setter. Proficient in Microsoft word, Excel, PowerPoint, Mozilla and Internet explorer. I have excellent interpersonal and communication skills, and a demonstrated willingness to work in a team environment with diverse faculty, colleagues and researchers.