Active Listening: Pay close attention to the problem being described by the person on the call. Listen carefully to their concerns, questions, and any relevant details they provide.
Clarify the Problem: Ask questions to clarify any ambiguous or unclear aspects of the problem. Seek specific examples or further information that can help you better understand the situation.
Empathize and Provide Assurance: Show empathy and understanding to the person on the call. Let them know that you acknowledge their issue and are committed to helping them find a solution.
Analyze the Problem: Break down the problem into its components and evaluate the available information. Identify any patterns, root causes, or contributing factors that may be relevant.
Explore Solutions: Brainstorm potential solutions or strategies to address the problem. Encourage the person on the call to share their thoughts and ideas as well. Consider the feasibility, pros and cons, and potential outcomes of each solution.
Collaborate: Work together with the person on the call to find the best solution. Discuss the various options, ask for their input, and involve them in the decision-making process