Provides help desk, fault analysis, problem resolution, software/hardware asset management, software distribution, communications support, and user training. Monitors performance of computer systems and schedules application programs and system utilities and maintain system integrity. Analyzes computer systems when problems occur to restore operational status and prevent recurrence. Reviews system logs and confers with users. Restores data files, reloads, or updates software and coordinates with contractor hardware maintenance engineers. Adds and deletes users from computer systems and transfers users from one system to another. Works with remote users when logon / connectivity problems occur in order to reach an expedient resolution. Installs files and software on user’s computers, ensures access to all required programs and connectivity to the Local Area Network, provides on-site training, and analyzes problems and takes corrective action. Provides support for application programs and connected printers. Coordinates and analyzes application, scheduling, printer, or communications problems. Works directly with the user, either on-site or over the telephone, to obtain information concerning system problems and implements corrective actions.